Shipping, Returns & Refund policy
SHIPPING, RETURNS & REFUND POLICY
WE WANT YOU TO BE 100% HAPPY WITH YOUR PURCHASE.
We use Australia Post for Parcel Lockers or Sendle (Courier) for shipping through out Australia, Items are typically shipped the same or following day from our warehouse in Sydney or Melbourne.
We ship all items Express. If our courier expected delivery time is more than 3 days we automatically upgrade to Australia Post
If longer times are expected you will be contacted via email within 24hrs.
We are committed to be a sustainable company and always choose most sustainable ways of running the business this is why we have chosen a carbon neutral delivery service and we only use satchels that are biodegradable or recycled boxes.
If you are not happy in any way with your Oz Smart Things purchase simply return it to us in original condition within 30 days for a full refund. (Shipping at your expense) Please contact us via email for the warranty form before sending.
All our products carry a 12 month guarantee, if you have any problems with any of our goods within the guarantee period please
contact us to arrange a replacement.
If you want to cancel an order please contact us quoting your order reference and we will be happy to cancel your order and refund your
credit/debit card in full