Shipping, Returns & Refund policy
SHIPPING, RETURNS & REFUND POLICY
WE WANT YOU TO BE 100% HAPPY WITH YOUR PURCHASE.
We use Australia Post! Items are typically shipped the same or following day from our warehouse in Sydney or Melbourne.
You can choose Australia Post Standard for $9.99 or Express for only $15.
For New Zealand International shipping the shipping fee is standard $22. For Shipping times please refer to the Australia post website.
If longer times are expected you will be contacted via email within 24hrs.
We are committed to be a sustainable company and always choose most sustainable ways of running the business this is why we have chosen a carbon neutral delivery service and we only use satchels that are biodegradable or recycled cardboard boxes.
If you are not happy in any way with your Oz Smart Things purchase simply return it to us in original condition within 15 days for a refund (Shipping at your expense). Please contact us via email for the warranty form before sending. firstname.lastname@example.org
All our products carry a 12 month guarantee, if you have any problems with any of our goods within the guarantee period please contact us to arrange a replacement.
If you want to cancel an order please contact us quoting your order reference and we will be happy to cancel your order and refund your
credit/debit card in full.