Shipping, Returns & Refund policy

Shipping, Returns & Refund Policy

We want you to be 100% happy with your purchase!

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Shipping

We use Australia Post and other trusted courier services to deliver your orders. Orders placed before 11:00 AM are typically dispatched the same business day. Orders placed after this time may be dispatched on the following business day, depending on warehouse processing and product availability.

Our orders are dispatched from our warehouses in Sydney, Brisbane, or Melbourne.

Please note: Orders placed after 12:00 PM on Friday will be processed during the next business day, which is generally Monday, excluding public holidays.

Shipping Options

• Free Shipping: Available on eligible orders above the applicable minimum order value via Sendle.
• Australia Post Standard: $9.99
• Australia Post Express: $15.00
• StarTrack Premium: $20.00 (available for selected products only)
• New Zealand: Flat shipping rate of $23.00
• International: Flat shipping rate of $50.00

For estimated delivery times, please refer to the Australia Post website or the relevant courier service.

While we aim to dispatch orders promptly, we cannot guarantee delivery timeframes, as courier operations and delivery times are outside our control. Delivery times may also vary depending on the destination, peak periods, public holidays, weather conditions, and other circumstances.

Delivery Instructions

Please do not leave special delivery instructions or messages for couriers, as we cannot guarantee that these instructions will be received or followed.

Orders are generally shipped without requiring a signature. Customers are responsible for providing a safe and secure delivery location to minimise the risk of loss or theft.

If you require a signature-required delivery, please contact us before placing your order to discuss the available options.

StarTrack Premium deliveries require a signature. If no one is available to sign for the parcel, the courier may redirect the parcel to the nearest collection point or return it to the sender.

If a parcel is returned to sender (RTS), any costs associated with reshipping the order will be the responsibility of the customer.

Our Commitment to Sustainability

We are committed to operating our business in a more sustainable way. Where possible, we choose environmentally responsible delivery options and packaging materials. We use biodegradable satchels and recycled cardboard boxes where suitable.

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Customs Duties, Taxes & Import Charges – New Zealand

International orders shipped to New Zealand may be subject to GST, customs duties, taxes, import fees, or other charges imposed by New Zealand authorities.

Any applicable customs duties, taxes, or import-related charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.

Customers are responsible for ensuring they are aware of any applicable import requirements, taxes, duties, and charges before placing an international order.

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Returns

If you are not completely satisfied with your Oz Smart Things purchase, you may return the item to us in its original and unused condition within 30 days.

Change-of-Mind & Sizing Returns: For change-of-mind returns or items ordered incorrectly (such as fit or compatibility issues), the item must be in its original, unopened, and unused condition. Customers are responsible for all return shipping costs associated with change-of-mind and incorrect selection returns.

Returns After 30 Days: For change-of-mind returns made after the 30-day period, items must remain unopened and unused, and a 20% restocking fee will apply.

Please contact our support team before returning an item so we can provide the appropriate return instructions and assist with your request for a refund, exchange, or store credit.

Support: Support@Ozsmartthings.com.au

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Faulty Items

All our products are covered by a 12-month warranty. If you experience a problem with a product during the warranty period, please contact our support team so we can assess the issue and assist you with the appropriate resolution.

Depending on the circumstances and warranty assessment, we may offer a repair, replacement, refund, or other appropriate resolution.

International Returns: Please be advised that return shipping costs for all international orders, including returns for faulty items or change-of-mind returns, will not be covered by us.

Support: Support@Ozsmartthings.com.au

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Order Cancellations

If you wish to cancel an order, please contact us as soon as possible and provide your order number.

We will do our best to accommodate cancellation requests before the order has been processed or dispatched. Once an order has been dispatched, cancellation may no longer be possible and the order may need to be handled in accordance with our returns policy.

Where a cancellation is successfully processed before dispatch, the applicable refund will be issued to the original payment method.

Support: Support@Ozsmartthings.com.au

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Contact Us

If you have any questions regarding shipping, returns, refunds, warranties, or international orders, please contact our support team:

Email: Support@Ozsmartthings.com.au