Thank you for your feedback.
We’ve checked our system using your name and email address, but we were unable to locate any purchase of the Oz Zigbee Smart Plug V2 under these details. The most recent order we found was from June 2023, and it did not include the Oz Zigbee Smart Plug V2.
It’s possible the purchase was made using a different name or email address. If so, could you please share the order number or the name and email used at the time of purchase? This will help us verify the order and determine whether it’s still eligible for a change-of-mind return.
Please note that the Oz Zigbee Smart Plug V2 was last available in January 2025 before selling out. Based on that, the 30-day change-of-mind return period has likely passed. However, we’d still like to review the order details and see what other options we can offer you.
You’re welcome to send the order information directly to our team at support@ozsmartthings.com.au.