At Oz SmartThings, we are committed to providing ongoing support for our customers, even for discontinued products like the Oz Wifi Rotary Smart Dimmer. While we have transitioned to offering the updated Zigbee Knob Smart Dimmer, we understand that some customers still use and rely on the Wifi Rotary Smart Dimmer. Recently, we’ve received inquiries about an issue with the blue LED light around the rotary dial flashing unexpectedly, particularly noticeable at night. Below are some troubleshooting steps that may resolve this issue.
Troubleshooting the Blue Flashing LED on Oz Wifi Rotary Smart Dimmer
The flashing blue LED on the Oz Wifi Rotary Smart Dimmer usually indicates a network connection issue. Although there’s no option in the app settings to disable this light, here are steps you can take to restore normal function:
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Re-add the Dimmer to the App:
- First, try removing the dimmer from the app and re-adding it. This can often resolve the issue by re-establishing the connection.
- After re-adding, it may help to go into your router’s settings and reserve the IP address for the dimmer. By doing this, you prevent other devices on your network from potentially "kicking off" the dimmer.
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Power Cycle the Circuit:
- If re-adding the dimmer doesn’t stop the flashing, try turning off the circuit breaker connected to the dimmer. This step acts as a factory reset and can help remove the flashing light issue. Simply leave the circuit off for about 10 seconds before turning it back on.
If these steps don’t resolve the flashing blue LED, please feel free to contact our support team for further assistance.
Upgrading to the Zigbee Knob Smart Dimmer
For those interested in upgrading, our Zigbee Knob Smart Dimmer offers similar functionality with added Zigbee integration, allowing more stable connectivity and compatibility with a wider range of smart home systems. We’re excited to provide ongoing support for our customers with both our new and legacy products.
Feel free to reach out if you need more guidance or if you're interested in exploring the latest options. We're here to help make your smart home experience seamless!