To access the guide to Personal SOS GPS Tracker click the link below and follow the steps to get the device up and running.
Access the Manual: Personal SOS GPS Tracker Manual
Q: Did the start up fail?
A: Check if the battery charge is full or not.
Q: The device cannot obtain location information?
A: Make sure the device is in an open area or near a window to test.
Q: How to choose a SIM card?
A: We recommend Amaysim. The SIM card must support GSM<E /GPRS. Make sure the card has credit and that it is NOT data only.
Q: Not able to get the device working?
A: Follow the guide below or reach out to us via email.
Please comply with the instructions to extend the unit life:
1. Keep the unit dry. Any liquid, i.e. rain, moisture, may destroy or damage the inside circuitry.
2. Don’t put the unit in overheated or over cooled places.
3. Don’t disassemble or refit the unit.
4. Please use the battery and charger provided by manufacturer. Using other batteries and chargers can cause problems.
Features and Fault Finding
Power saving mode (Portable trackers)
To save power we suggest using the sleep based on vibration, this means if the device is not moving then it will go to sleep.
Vibration sensitivity (how to use)
The default is vib1,3 0 off, 1 on 3 is the time of continuous vibration, in seconds, the range of sensitivity is 1-9 (1 being the most sensitive)
Listen and talk (3g models only)
Once you have activated then you can call the device and it will automatically answer the call and you will be able to hear. The device doesn't ring or anything as it does not have a speaker.
To save battery you can increase the upload frequency.
As standard, it will report it location every 30 seconds. You can increase this from the commands section of the app. The value is in seconds so if you want 10 mins input 600. You can also send the command "sleep based on vibration" This means if the device is not moving then it will go to sleep.
Send this commands to disable the live tracking:
When you want to know the location of the device simply send the message by SMS to the device phone number: where
The tracker is sometimes not updating on the map but is showing corectly when I SMS message the device
Resetting the GPS Tracker
Send the following messages one by one by SMS, wait for the device to reply.
GPS Tracker APN Settings:
Telstra: apn123456 telstra.iph
Vodafone: apn123456 live.vodaphone.com
Optus: apn123456 yesinternet
Amaysim (preset): apn123456 internet
Aldi: apn123456 mdata.net.au
GPS Tracker Sim Card Fault Finding
Have you activated the sim card and inserted into the device? Does the sim have available credit not data only? What network are you using? Can you put the sim card in a phone and check it can make and receive calls SMS and has an internet connection?
When you call does it:
A) Go straight to answer phone? This mean the device is either turned off, not in a service area or the sim card is not inserted properly
B) Rings once then goes straight to answerphone? This mean the device is turned on and working but you may not have an available credit on the device. Remember the sim has to be not data only, it must have credit available for calls, SMS and data.
C) It says the person is unavailable or the service is disconnected? This means that the sim has not been activated properly. Please try in a phone and check that it can make and receive calls.
Is the tracker still not live on the software?
If not, send me the phone number of the sim that is in the device, turn it on and tell which network you are using.
I will then remotely communicate with the device and get it online for you.
We will get this resolved ASAP for you. Can you please turn on the device, leave beside a window and the charger. Then send us the mobile number of sim that is in the device, The network you are using and the IMEI number that is printed on the device. We will do some remote diagnostics and get back to you.
Please send all information to email@example.com